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Ensuring the owner is aware of health and safety issues
The tenants are required to notify us of any urgent repairs that need to be carried out immediately. Urgent repairs are those measures which have to be taken to correct serious concerns with the property that may jeopardise the tenants; for instance, burst water pipes, gas leaks etc.
Landlord's general obligations for residential premises:
The landlord must:
a) Provide the residential premises in a reasonable state of cleanliness and fit for habitation by the tenant.
b) Comply with the landlord's statutory obligations relating to the health or safety of the residential premises.
c) Provide and maintain the residential premises in a reasonable state of repair, having regard to the age of, rent payable for and prospective life of the premises.
A landlord's obligation to provide and maintain the residential premises in a reasonable state of repair applies even though the tenant had notice of the state of disrepair before entering into occupation of the residential premises. Urgent repairs means any work needed to repair any one or more of the following:
(a) A burst water service
(b) An appliance, fitting or fixture that uses water or is used to supply water that is broken or not functioning properly, so that a substantial amount of water is being wasted
(c) A blocked or broken lavatory system
(d) A serious roof leak
(e) A gas leak
(f) A dangerous electrical fault
(g) Flooding or serious flood damage
(h) Serious storm or fire damage
(i) A failure or breakdown of the gas, electricity or water supply to the residential premises
(j) A failure or breakdown of any essential service on the residential premises for hot water, cooking, heating, cooling or laundering
(k) Any fault or damage that causes the residential premises to be unsafe or insecure
(l) Any other damage prescribed by the regulations, but does not include work needed to repair premises not owned by the landlord or a person having superior title (such as a head landlord) to the landlord.

Residential Tenancies Act 2010